Help and support
Questions about Sawadoo on the web or in the mobile app? Write to us and a person on our team will answer.
Contact us
Email support@sawadoo.com. Tell us the email address you sign in with and, if your question is about an account, the account's name. Never send us your password.
Sawadoo is operated by S M B D M TECHNOLOGY L.L.C.
Signing in
Sign in on the web or in the mobile app with the email address you were invited with. If you forgot your password, choose “Forgot your password?” on the sign-in page and we'll email you a link to set a new one.
The mobile app
The Sawadoo app for iPhone, iPad and Android uses the same login and accounts as the web. Accounts are created on the web; the app is for people who already have a login. The app sells nothing: plans are managed on the web.
Deleting your account
In the mobile app, open Settings and choose “Delete my account”. Accounts where you are the only owner are closed for everyone and deleted after 30 days. An account on a paid plan has to cancel the plan first. You can also ask us by email to delete your account.
Is something not working?
Check the service status page first. If everything there is up, email us what you tried, what happened, and the device or browser you used.